Frequently Asked Questions
Orders
Can I change or cancel my order?
If your order has not yet been processed, we may be able to make changes or cancel it. Please contact us as soon as possible after placing your order.
How do I know if my order was successful?
Once your order is placed, you will receive a confirmation email with your order details.
Shipping
How long does delivery take?
Orders are typically processed within 1–3 business days. Delivery times vary depending on your location and selected shipping method.
Do you ship internationally?
Yes, we ship to select international destinations. Delivery times and fees may vary.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email.
Returns & Refunds
What is your return policy?
We accept returns within 14 days of delivery for eligible items in original condition with tags attached.
Are sale items refundable?
Sale and discounted items are considered final sale and are not eligible for return.
How long does it take to receive my refund?
Approved refunds are processed within 5–10 business days to the original payment method.
Products
Are your items authentic Italian designs?
Our collections are thoughtfully sourced and inspired by Italian craftsmanship, focusing on quality, elegance, and timeless style.
How do I choose the right size?
We recommend referring to the size guide available on each product page. If you need assistance, our team is happy to help.
Payments
What payment methods do you accept?
We accept major credit cards and secure payment options available at checkout.
Is my payment information secure?
Yes, all transactions are processed through secure and encrypted payment gateways.
Client Services
How can I contact you?
For any inquiries, please reach out to our Client Services team. We’re here to assist you.
What are your response times?
We aim to respond within 24–48 hours during business days.