Shipping Policy

Order Preparation

Each order is carefully prepared with attention to detail to ensure it meets our quality standards. Orders are typically processed within 1–3 business days, excluding weekends and public holidays.

During peak periods or limited releases, processing times may be slightly extended.

Shipping & Delivery

We currently ship within Canada and to select international destinations.

Canada
Standard Delivery: 3–7 business days
Express Delivery: 1–3 business days

United States
Standard Delivery: 5–10 business days

International
Delivery timelines vary depending on destination and customs procedures.

Shipping rates are calculated at checkout based on location and selected service.

Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information. Please allow up to 24 hours for tracking updates to become visible.

Delivery Considerations

Delivery timelines are estimates and may be affected by factors beyond our control, including courier delays, weather conditions, or customs processing.

While we work closely with our shipping partners, we cannot guarantee delivery dates once an order has been handed over to the carrier.

Address Accuracy

Clients are responsible for ensuring that all shipping information is complete and accurate at the time of purchase. We are unable to guarantee successful delivery for orders with incorrect or incomplete address details.

If an error is identified, please contact us as soon as possible.

Lost or Stolen Packages

Once a shipment is marked as delivered by the carrier, responsibility for the package transfers to the customer. We are not liable for lost or stolen items after confirmed delivery, though we will assist in providing relevant tracking information where possible.

Customs, Duties & Taxes

For international orders, additional duties, taxes, or import fees may apply depending on the destination country. These charges are determined by local authorities and are the responsibility of the customer.

Client Services

For any questions regarding your order or shipment, our Client Services team is available to assist you. We are committed to ensuring a smooth and considered delivery experience.